#Txtag website update#
Updating Personal Information: Should any of your personal information change, such as your address or contact details, make sure to update them promptly on your Txtag account.This helps you monitor your toll expenses and manage your account effectively. Account Balance and Statements: Stay informed about your account balance and transaction history by regularly checking your account statements.This ensures that tolls incurred by any of your registered vehicles are conveniently deducted from your account balance. Adding Vehicles: If you own multiple vehicles, you can easily add them to your Txtag account.Now, let’s explore some essential account management features that will enhance your overall experience. The website provides detailed information about the benefits of a Txtag account and the toll roads where it is accepted.Ĭongratulations! You have successfully created your Txtag account. To get started, open your web browser and navigate to the official Txtag website. Now that you’re aware of the benefits, let’s walk through the process of creating your very own Txtag account. This level of control and transparency enhances your overall toll payment experience. Account Management: With a Txtag account, you can easily manage your toll transactions, view your account balance, and add or remove vehicles associated with your account.This can result in long-term savings for regular users of toll roads. Cost-Effective: In certain areas, using a Txtag can provide discounted toll rates compared to cash payments.A Txtag account allows you to conveniently pay your tolls using a pre-funded account linked to your vehicle. Convenience: Gone are the days of fumbling for loose change or searching for toll booth lanes.This saves you valuable time during your daily commute or road trips. Time-Saving: With a Txtag account, you can breeze through toll booths without having to stop and handle cash transactions.TxDOT says TxTag customers do not need to take any action at this time, and that it will continue to not assess late fees.
#Txtag website software#
The Texas Department of Transportation said it has signed an emergency contract with SAP Software Solutions and the Department of Information Resources Managed Security Services to help manage the “massive amount of customer data and toll transactions.” A spokesperson added the department has begun the process of selecting a permanent toll operations vendor. “Despite TxDOT’s failure, IBM’s performance and the system IBM has implemented far exceed operational requirements anticipated when the contract was signed to the benefit of Texas motorists.” IBM’s performance on this project has been hampered by the inability of TxDOT to do so,” said the spokesperson.
“The success of any information technology project depends on each of the participants fulfilling its obligations. For perspective, TxDOT’s old toll operator, Conduent, was charged more than $2 million for not meeting metrics between 20.Īn IBM spokesperson said the company disagreed with TxDOT’s decision to cut ties, adding that the state was culpable for problems with the upgrade. Our customers deserve better and we are committed to ensuring that they receive that going forward.”Īs of May, the state had fined IBM more than $6 million for contractual obligations not met. “We will continue to keep customers apprised on our progress to improve our customers’ interactions with TxTag. “We take the responsibility of providing a quality and trusted customer experience very seriously, and regret the impact and inconvenience these past many months of lackluster IBM service have had on our toll road users,” said TxDOT Executive Director Marc Williams in a statement last week. In May, TxDOT said it had refunded more than $11.7 million in overcharges back to drivers. It came after the state told customers they would see multiple charges posted to their account that were incurred from late October 2020 to January 2021. Notably, many TxTag customers told KXAN their accounts were being overcharged.
#Txtag website drivers#
For months, KXAN’s investigative team has been reporting on the rollout of the TxTag upgrade, which was intended to make life easier for drivers but became bogged down by technical problems. IBM has been the state’s contractor since early 2019. AUSTIN (KXAN) - The Texas Department of Transportation has terminated the contract of its toll operations vendor because of a botched system upgrade.
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